VIP Guests, Private Agencies & Concierge Reservations
This cancellation policy applies exclusively to reservations made through private agencies, Luxury Travel Agencies, Concierge services, Personal Assistants and other authorized partners, as well as to VIP reservations for which these terms are expressly communicated and accepted at the time of confirmation.
The cancellation terms are communicated in advance to the guest or booking intermediary and form an integral part of the reservation conditions.
1. Reservations up to 4 guests
For reservations of up to 4 guests:
• Cancellation more than 72 hours before the reservation time: no cancellation fee.
• Cancellation between 72 and 24 hours before the reservation time: cancellation fee of €300 + VAT.
• Cancellation within 24 hours of the reservation time or no-show: cancellation fee of €500 + VAT.
2. Reservations of more than 4 guests
For reservations of 5 or more guests, an advance €400 security deposit is required to guarantee the reservation.
The terms and conditions governing the refund or retention of the deposit will be specified in the reservation confirmation.
3. Reservations of more than 8 guests
For groups of more than 8 guests, an advance deposit of:
€100 per person is required.
The deposit will be requested upon confirmation of the reservation and will be subject to the specific terms communicated to the agency, Concierge or guest.
4. Cancellation notice
Cancellations must be submitted in writing through the same channel used to confirm the reservation.
For the purpose of calculating the applicable cancellation period, the date and time on which the cancellation is received by Angelica Capri shall prevail.
5. Transparency and acceptance
This cancellation policy is communicated in advance and must be accepted by the agency, Concierge or guest before the reservation is definitively confirmed.
All amounts stated are exclusive of VAT, where applicable.
This policy is applied in accordance with applicable Italian and European law, including the principles of transparency and contractual fairness and the applicable consumer protection provisions.
Any special conditions agreed for a specific reservation must be expressly stated in the reservation confirmation.
